TERMS & CONDITIONS

 

Delivery

 

Source Control Masks Ltd is a trading name of Hall-Fast Industrial Supplied Limited – All items delivered on the Source Control Masks website are delivered free to most UK mainland postcodes, with just a few restrictions (see below)

When in stock Source Control Masks are delivered on a next working day delivery service, where customised items are made to order or not currently in stock delivery times will vary.

Please contact us for a confirmed delivery date or alternatively a representative will confirm your order. Special delivery services are available; please contact our Sales Office to discuss your specific requirements.

The following postcodes will be subject to a delivery surcharge:

AB11 to AB56, FK17-FK21, IV1-IV56 & IV63, JE1-JE5, KW1-KW17, PA21-PA40, PH4-PH41, PH49, PH50, HS, KA27, KA28, PA20, PA41-PA78, PH42-PH44 and ZE, This also includes Northern Ireland. Certain products within our range are subject to a delivery surcharge when delivered to additional areas in Scotland than those already listed.

A customer service representative, will contact you upon receipt of your order to advise of the relevant charges or please call us to confirm the surcharge prior to placing your order.

 

Cancellation / Returns

Orders personalised items cannot be cancelled or amended once the order has been placed as orders or ordered from the manufacturer immediately

Orders for stocked items can be cancelled but only after consultation/agreement with Source Control Masks Ltd as below:

Email: [email protected]

 

Orders cancelled after the goods have been despatched will need to be returned at your own expense and will only be accepted items by if they are unopened.

Where delivery was offered free of charge will be deducted a £5.00 picking and carriage charge from any refund

 

Returns & Exchanges

Within 60 days of the date of the delivery/advice note, most unused items in original packaging and condition can be returned at your expense for an exchange.

 

For hygiene reasons if individual packets have been opened these will not be accepted back for exchange or return

 

To arrange an exchange please contact us [email protected]

 

All returns must be pre authorised and will only be accepted with a returns number issued by our sales office.

 

Delivery charges will apply to send the replacement item out to you .

 

To enable us to issue credit, the goods must be in their original condition with the packaging so that they are fit for resale. If the packaging is damaged in any way a handling charge may be incurred or exchange refused.

 

Returned goods must be adequately packed and sent in most cases freight prepaid to the below address , this return address can vary and will be confirmed on your authorised returns paperwork  :

 

Source Control Masks

co Hall-Fast Industrial Supplies
(Returns Department)
Unit 5 Anglia Way
Mansfield
Notts
NG18 4LP

 

To view our Terms and Conditions, please visit https://www.sourcecontrolmasks.co.uk/terms-conditions